Professionals Survey

Professionals Survey

Professional - Please select your profession

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If you want to leave your name, please write it below. We don't mind if you don’t.

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First Name Last Name
Dear Professional

JRH Support is committed to ensuring that we provide the best service we can, and one of the ways we do this is by seeking feedback.

This survey is an opportunity for you to give your feedback about the service covering a range of issues. The information you provide will be anonymous, unless you choose to provide your name. All the information we receive will be examined and a report compiled. The report will not contain any identifying information. This report will be published on our website (jrhsupport.co.uk) in due course.

If you have any questions please then please ring the office on 0115 9856000 or email our compliance officer, Richard Sekowski, using the details below:

Email: richard.sekowski@jrhsupport.co.uk

Please note that the questions in the survey are based on all the services we provide and therefore some questions may not be appropriate for you to answer. If this is the case please choose ‘N/A’ as the answer.

Completing the questionnaire:
1. If you do not wish to answer a question or you feel it is not relevant to you then tick ‘N/A’.
2. There are no right or wrong answers. We are interested in your opinion, whatever it is.
4. Your responses to the questionnaire will be used to improve our service and to compile a report. Your response will be anonymous unless you choose to provide your name.

Treating People The Right Way

	Strongly Agree	Agree	Don't Know	Disagree	Strongly Disagree	N/A
1. Do you often have contact with JRH Support?
2. Do you feel the service(s) you are familiar with is safe?
3. I am aware the service carries out risk assessments and I have been involved in these?
4. I believe staff wear/use the correct equipment?
5. I believe JRH Support deploys the right number of staff to meet care/support needs?
6. Are you aware if staff members have clear procedures for giving medicines in line with the Mental Capacity Act 2005 and service users have given consent where appropriate?
7. The staff understand their responsibilities around infection control and prevention?

Additional Comments

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Treatment and Support

	Strongly Agree	Agree	Don't Know	Disagree	Strongly Disagree	N/A
1. I am aware that the staff are responsive to service users personalised care and support needs?
2. Service users' choices and preferences around their support are clearly recorded, communicated and kept under review?.
3. I am aware of the complaints procedure and complaints are dealt with quickly and effectively by the staff?
4. Service users are always involved in decisions about their care and support?
5. The service offers service users a co-ordinated and person centred approach when other care or social services are involved?
6. The service is involved with the community?

Additional Comments

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Treating people with compassion, kindness, dignity and respect

	Strongly Agree	Agree	Don't Know	Disagree	Strongly Disagree	N/A
1. I feel the service is kind and caring?
2. Service users are communicated with and listened to by the staff when they are making decisions around their care and support?
3. Staff treat their service users with dignity and respect?
4. Staff acknowledge service users' privacy?
5. Staff have a good awareness of service users support plans?

Additional Comments

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Service Effectiveness

	Strongly Agree	Agree	Don't Know	Disagree	Strongly Disagree	N/A
1. Staff communicate effectively with service users regarding their care/support needs?
2. Consent is always asked for by the staff before caring practices commence?
3. Where applicable, food and drink of their choice is available to service users at all times?
4. The service supports its service users to live their lives in a way that they choose and experience the best possible health and quality of life outcomes?
6. This is an effective service?
7. Staff will try to comfort service users if they are distressed or in discomfort?

Additional Comments

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How Well The Service Is Run

	Strongly Agree	Agree	Don't Know	Disagree	Strongly Disagree	N/A
1. The service offers a positive culture that is ‘person centred’, open and transparent?
2. If I ever contact a manager or someone from the office they are helpful and polite?
3. I feel managers are aware of the day to day running of the service on the ground?
4. I feel the service provides a high quality standard of care and support?
5. I feel the staff are aware of ‘safeguarding issues’, accident and incident procedures and how to report these if they occur?
6. I feel the staff know what is expected of them?
7. If mistakes are made, I feel they are dealt with openly and transparently?

Additional Comments

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How happy are you overall with the standard of care/support we provide?

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What are some things we do well?

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What are some things we don't do well?

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Complaints
If you were not happy with something, would you feel able to complain?

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Would you know who to complain to?

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If you were not happy with the response you received to a complaint, what would you do next?

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Outcome of Support
Do you feel that the care/support provided by JRH Support has made a positive difference to the lives of our service users?

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If ‘Yes’, in what way have their lives been improved? If 'No' or "Not Sure' how can we achieve this?

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Do you have any further comments or suggestions that may help us to improve the service we provide?

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Would you recommend us to friends and family?

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Would you like to leave a star rating for us as a provider of care and support services?
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Thank you for taking the time to give us your views. Best wishes, the JRH Support team

Professionals Survey

Complaints

Outcome of Support

Thank you for taking the time to give us your views. Best wishes, the JRH Support team

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