Kennel Connection After-Hours Emergency Support

Kennel Connection After-Hours Emergency Support

Any non-emergency issues submitted using this form will not be reviewed and extra support charges may be incurred.

Name
N/A

Required First Name Required Last Name
Business Name *
N/A
Phone *
N/A

Please provide a number where the on-call technician can reach you.
Email *
N/A

On call technicians' responses may come from email so please use and monitor a valid email.
Which KC Product are you having an issue with? *
N/A
Do you also use the hybrid Live Access (web connection to desktop) add-on? *
N/A
Are you submitting this request for help with KC Desktop or Live Access/Web Version? *
N/A
Do you use our Online Reservation system for your clients? *
N/A
If you selected "Integrated Credit Card Processing" above, which software product are you using? *
N/A
YOUR Cloud, Hello-Groom or Client Portal URL *
N/A

Please enter your site URL- Example: kchappypets.mykcapp.com or kchappypets.myhellogroom.com
PawLoyalty Username - Encrypted Field *
N/A
PawLoyalty Password - Encrypted Field *
N/A
If you wish to get a call back for an issue deemed an emergency, this field must be accurate and detailed.

Failure to provide an accurate description of the issue will result in no call back. Descriptions such as "KC down, OLR not working, can't connect" and other non-descriptive wording are not accepted.
Issue Description (DETAILED) *
N/A

Please provide details into what is happening including if you see any error messages on the screen and what they say. Screen shot attachments are accepted. The more details, the better.
File Upload
N/A
If you have files or screen shots of the issue.

Upload file
Video Upload
N/A
If you have a recorded video walk through of issue.

Upload file Capture Audio Capture Video
N/A

Internet Check * Internet Check Required

By checking this box, you are certifying that you have ruled out any local Internet issues as the cause and have tested from your phone by disabling Wi-Fi, accessing the Cloud, HG or PawLoyalty site and still unable to connect.
N/A

Internet Check - CC * Internet Check - CC Required

By checking this box, you are certifying that your Internet is working properly and you're able to access any/all websites.
N/A

Reboot * Reboot Required

By checking this box, you are certifying that you have rebooted the main/host/server computer and any other computers, and the issue is still happening. Systems showing no reboot may result in extra support costs.
N/A

I agree * I agree Required

By clicking this box, you understand that this form is to be used for emergencies only, outside of business hours (Mon-Fri 8am-7pm EST). If during business hours, please email support@softwareconnectionllc.com or call 888-486-4343 option 2.
Verification Code *
Enter the text in the box below

Kennel Connection After-Hours Emergency Support

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