• Social Skills Group Participation Policy

  • Active Steps LLC managers or their designee will monitor hours utilization via monthly reports. As insurance companies analyze utilization of the hours approved; falling below 80% places clients at a high risk of reduction of approved hours for the next report period in addition to potential staff changes. 

    Please note that Active Steps considers 80% a MINIMUM required utilization rate for all service types including ABA family support meetings and Social Skills Group Participation.
    I accept the 80% Service Utilization Requirement

  • Except in cases of emergency, 48 hours notice is required for all canceled appointments. 

    We request that families give us a minimum of 2 weeks notice regarding significant changes in their plans for all ABA type sessions such as doctor’s appointments, vacations, and all and any changes to scheduled sessions in order to facilitate consistency in service delivery. 

    When a service session is canceled due to staff illness or other unforeseen reason, Active Steps will do all it can to provide as much notice to families as possible and will, although not always possible, make every effort to have a substitute staff fill the requirement. 

    All Cancellations/ Schedule changes are to be communicated with the assigned service coordinator

    Ventura Region: Angie Rios 
    Orange County Region: Jen Magos
    Inland Empire Region: Jen Magos
    High desert Region: Angelica Rios
    Central Valley Region: Angeles Valencia

    I accept the Last Minute Cancellations and Missed Appointment policy 

  • Excessive tardies = Three (3) late arrivals of at least five (5) minutes or more for session initiation, drop off, and/or pick up from home sessions OR Active Steps centers, per month.
    Excessive no shows / Excessive cancellations= More than (1) UNEXCUSED cancellation or (1) UNEXCUSED no show per month.
    • It is only excused if there is illness, hospitalization, death in the family, and/or accidents

    Active Steps LLC strives to provide compassionate and excellent service to all clients, however, in the event that a client cannot meet these requirements, the following policy will be enforced: Active Steps managers or their designee will monitor “no shows’ and cancellations via monthly reports. 

    ★ First Occurrence 

    ○ Meeting with the case supervisor to discuss cancellations/no-show reports and discuss solutions. 

    ★ Second Occurrence 

    ○ A written notification from our administrative team to outline no 

    shows/cancellations policy.

    ○  * If participating in Social Skill Group Sessions, more than one unexcused cancellation or no show will result in a Temporary Hold and removal from the social skill group. These groups rely on consistent participation and staffing inorder to be successful. 

    ★ Third Occurrence 

    ○ Direct Service sessions will be placed on hold and current staff will be reassigned to a different case while we work with the family to resolve service barriers. 

    ★ Please note: Should sessions be placed on hold, we cannot guarantee the same behavioral technician will be available when sessions resume. In most cases, behavioral technicians whose cases have been on hold for an extended period of time, will be reassigned to a different case.


    I accept the Excessive Cancellations/No Shows/Late Arrivals policy 

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